Return & Refund Policy

Last updated: July 11, 2026

This is a general template reflecting common practice for perishable-goods retailers in the United States. Please review it with a qualified attorney, especially regarding your specific state's consumer protection requirements.

1. Perishable Goods

Fresh flowers, plants, and floral arrangements are perishable products. Because of this, we are unable to accept physical returns of flowers once delivered. Instead, we offer the satisfaction guarantee and remedies described below.

2. Delivery Timeframe

Standard orders are delivered within 3–4 business days from the date your order is confirmed. Expedited or next-day delivery may be available for select ZIP codes and order cutoff times, as shown at checkout. Delivery timeframes are estimates and are not guaranteed against delays caused by weather, courier disruptions, incorrect address information, or other events outside our reasonable control.

3. Satisfaction Guarantee

If your flowers arrive damaged, significantly different from what was ordered, or in poor condition, please contact us within 7 calendar days of the delivery date. To help us resolve your issue quickly, please include:

Your order number
Clear photos of the flowers as received
A brief description of the issue

Upon review, we will offer one of the following remedies at our discretion: a free replacement, a partial refund, or a full refund to your original payment method.

4. Order Cancellations

Orders may be cancelled free of charge if you contact us before your order enters production/fulfillment (typically within a few hours of placing the order, depending on your requested delivery date). Once an order has entered production or been dispatched for delivery, it can no longer be cancelled, due to the perishable nature of the product.

5. Failed or Delayed Delivery

If a delivery attempt fails due to an incorrect address, incomplete recipient information, or no one available to receive the delivery where required, additional delivery fees may apply for re-delivery. Please double-check recipient details at checkout.

6. Non-Perishable Items

For non-perishable items purchased from us (such as vases, candles, or gift add-ons), you may request a return within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us first at [email protected] to receive return authorization and instructions before sending anything back.

Return Mailing Address (for authorized non-perishable item returns only — please do not send anything back without contacting us first):

Fast Flower LLC — Returns
3918 Vero Rd
Baltimore, MD 21227
United States

7. Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval, depending on your bank or card issuer's processing times. Original delivery fees are non-refundable unless the return or issue is due to our error.

8. Contact Us

Fast Flower LLC
2940 Farm Road 2162, Exeter, MO 65647, United States
Email: [email protected]
Phone: 636-264-6856